SERVICE DELIVERY REPRESENTATIVE / NON-VOICE SUPPORT AGENT

JOB DESCRIPTIONS

  • Provide efficient, professional, accurate, dependable & courteous service
  • Ensures data quality in Company's database/s are kept accurate
  • Perform administrative customer service related tasks
  • Perform incident management tasks
  • Develop business relationships which enhance the Company's community while sustaining throughout all contact
  • Contribute to on-going quality management
  • Work closely with internal and external customers
  • Promote and maintain positive customer relations

JOB QUALIFICATIONS

  • Must be a college graduate of any 4-year course
  • 1 year of experience in IT Support or in Customer Service
  • Have a strong inclination to establish a career in the field of customer service
  • A good team player & possess excellent interpersonal skills
  • Strong attention to detail, organized, ability to multi-task & to work independently
  • Excellent communication skills
  • Exceptional skills in MS Office Applications (MS Word, Excel, Powerpoint etc)
  • Amenable to work on a flexible schedule and during holidays
  • Willing to work in Ortigas

Interested applicants may send their updated CV to avlacsina@knollridges.com.ph

Subject: [Applicant's Name] - [Position]