Customer Service Assistant - BGC
Post Date:
Thursday, March 16 2023 to Tuesday, May 16 2023
Customer Service Assistant #1
JOB DESCRIPTION
A customer service associate assists customers with inquiries related to a
commpany’s products and services. Customer service associates maintain adequate
company and product knowledge to provide proficient service. Also known as
customer service representative.
- Customer Service Associate Responsibilities:
- Attending training sessions to grow knowledge of products and to
develop customer service skills.
- Resolving phone, walk-in, mail, fax, and email customer inquiries.
- Processing and logging incoming calls into the CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and
departments.
- Contacting customers to give them accurate feedback on the
progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
JOB REQUIREMENTSGraduate of any courseWith CSA experience is a plus
Customer Service Assistant #2
Brief Job Description:
Connect and Celebrate Task
Create and sending birthday e-card
Endorsement of new hires to distro list PIC to add them in their respective
distribution list and adding for SRO and MGF
Support data for the Recognition board
Admin
Creation of PR via SAP
Creation of GR
Endorsement of Payment
Support with task like buying of water and meals for activities etc.
Updating of the local roadmap
Meeting/Activity and Event Management
(we have at least 4 activities per month)
Execute layout design
Coordinate with facility and HK for the ff:
Gate pass
Parking needs
Blocking of meeting rooms/venue
Event set up
Post event clearing
Creation of all needs for the event like attendance sheet etc.
Participate in all events to ensure all is well
File Management for We4Us (New)
Gather minutes of the meeting per Collab
Updating of yammer members
Checking of the completeness of the distro list
Create minutes of the meeting for We4Us
Meeting set up
Maintain and update the OneNote
Center Management Report
Set up meeting for ESH and Facilities meeting
Maintain the OneNote
Follow up on agreed actions
Facilities (New)
Checking of the monitors for agreed content
Reporting of concerns per floor
Inventory of center give aways
Filing of Documents
Endorse invoices to lobby guard
Arrange photos per activity
Keep all hard copies of documents
PEZA reporting
Fill up the activities part
Endorse
All center reporting
Update the center KPI in our MBS master file
for center management and We4Us
Managing other concerns
Job Requirement:
Graduate of any medical related course
With CSA experience is a plus
Interested applicants may send their updated CV to ydencomienda@knollridges.com.ph
Subject: [Applicant's Name] - [Position]
