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Account Manager

JOB DESCRIPTION OVERVIEW:

Account Manager is expected to maintain and expand our client relationships. Account Manager primary responsibility will be to manage a portfolio of assigned accounts, build strong rapport with clients, understand their needs, and proactively identify opportunities to upsell or cross-sell our products or services. Responsible for achieving sales targets, ensuring client satisfaction and contributing to the overall growth and success of the company.

Responsibilities:

  • Reports directly to the Sales Manager.
  • Client Relationship Management:
    • Serve as the main point of contact for assigned clients.
    • Establish and maintain strong, long-lasting client relationships.
    • Understand client needs and objectives to effectively offer tailored solutions.
  • Sales and Revenue Generation:
    • Meet or exceed sales targets and quotas within your assigned client portfolio.
    • Identify upselling and cross-selling opportunities to maximize revenue.
    • Prepare and deliver sales presentations, proposals and contracts.
  • Account Planning:
    • Develop account plans and strategies to drive growth and customer satisfaction.
    • Identify key decision-makers within client organizations and establish relationship within them.
  • Communication and Collaboration:
    • Collaborate with internal teams, such as marketing and product development, to ensure client needs are met.
    • Communicate regularly with clients to provide updates, address concerns, and gather feedback.
  • Problem Solving:
    • Quickly address and resolve any issues or challenges that clients may encounter.
    • Anticipate potential problems and provide proactive solutions.
    • Help the company address concerns in collection to clients.
  • Market and Industry Knowledge:
    • Stay up to date with industry trends, competitor activities and market conditions.
    • Utilize this knowledge to position our products and services effectively.
  • Reporting and Documentation:
    • Maintain accurate records of client interactions, sales activities, and progress towards goals.
    • Provide regular reports on sales performance and client feedback.

JOB QUALIFICATION

  • Bachelor’s Degree in Business, Marketing or a related field.
  • With 2 years’ experience as an Account Manager or in a similar sales role.
  • With experience in selling or offering servers, storages, hyperconverged, network and security.
  • Excellent communication and interpersonal abilities.
  • Ability to build and maintain lasting customer relationship.
  • Strong sales and negotiation skills with a track record of achieving targets.