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Technical Application Specialist

Post Date: 
Thursday, March 09 2023 to Friday, June 09 2023
 Job Description: Serve as the subject matter expert for the pre-installation assessment of instruments and assay
 integration processes and needs at the customer sites. Assesses customer personnel training
 needs and partners with pre-installation team members and colleagues in the service
 organizations to create training and smooth transition to implementation plans.
 
 Job Responsibilities:
  •  Implement pre-installation assessment of equipment and assay integration process.
  • Responsible for implementing and maintaining the effectiveness of the quality system
  • Lead multi-site/multi-instrument integrations for instruments and reagents into
      customer sites/laboratories; including new product launch (NPL) products
  •  Plan the onsite integration process. Work with implementation project managers as
       technical lead to execute project plan across customer systems.
  • Educate and conduct customer personnel equipment training in the proper usage of the
      equipment.
  • Maintain and develop technical competence on instruments assigned as well as job-
      related tools and processes.
  • Recognizes and resolves technical problems at customer sites
  • Support Medical Technologies with product and technical information
  • Acts as the subject matter expert when it comes to product and technical knowledge
  • Manage the integration process to meet customer expectations and timeline.
  • Maintain close relationships with accounts, and ensure their requirements are being met
      by the company’s products.
  • Recognizes and communicates product issues and potential improvements to others in
      the organization in a timely and effective manner.
  • Follow defined TAS work processes for all aspects of job; including integration
      procedures; complaint documentation; time documentation; activity documentation; and
      TOR documentation.
 
 Qualifications
  • Bachelor’s Degree in Science, Engineering, Electronics or Medical.
  • 3 year of experience in laboratory environment, field service, technical call center, or
     Diagnostics products.
  • Lab science/med tech background preferred.
 
 
 Interested applicants may send their updated CV to ccpingco@knollridges.com.ph
 Subject: [Applicant's Name] - [Position]